Refund Policy

Our Policy

Due to the immediate delivery nature of our digital service, subscription fees are generally non-refundable except as specified below. All payments are processed securely by our PCI-DSS compliant payment processor (Waffo Pancake).

7-Day Guarantee for New Subscribers

First-time subscribers may request a full refund within 7 days of their first charge, provided that:

• Usage has not exceeded 10% of the plan's monthly email allocation
• The request is submitted within 7 days of the first charge date

This guarantee allows new users to evaluate the service risk-free.

Qualifying Refunds

You may be eligible for a refund if:

• Billing Error: You were charged incorrectly due to a system error or duplicate charge
• Extended Service Outage: Our service was unavailable for more than 72 hours due to infrastructure issues on our end
• Technical Issues: You experienced technical issues preventing email delivery due to our infrastructure, and we were unable to resolve the issue

Non-Refundable

The following are not eligible for refunds:

• Used subscription periods (after 7-day guarantee period)
• Annual subscription refund requests after 30 days from first purchase
• Accounts terminated for violation of Terms of Service or Acceptable Use Policy
• Consumed email credits or API usage

How to Request a Refund

To request a refund, contact us at refunds@mailforge.dev with:

• Your account email address
• Description of the issue
• Date and amount of the charge
• Transaction ID (if available)
• Any relevant log IDs or message IDs

Processing Time

We review refund requests within 2 business days. If approved, refunds are processed within 5-10 business days and returned to the original payment method.

For billing disputes, please contact billing@mailforge.dev before initiating a dispute with your bank.

Subscription Cancellations

You may cancel your subscription at any time from your account settings (Account Settings → Subscription → Cancel Subscription) or by emailing cancel@mailforge.dev from your registered email.

Cancellation takes effect immediately. Your plan remains active until the end of your current billing period. We do not prorate unused time.

Contact

For refund questions, contact refunds@mailforge.dev